Waukesha State Bank Announces Retail Staff Promotions
In their new positions, Shepard and Pfalz will continue to be responsible for all aspects of daily operations, including business development, personnel management, customer service, lending, relationship management and community service at their respective offices.
“These promotions are well deserved and reflective of the commitment Keith and Heather have made to serving the Waukesha and Sussex communities,” stated Devon Arnold, Waukesha State Bank vice president - retail banking manager.
Keith Shepard joined Waukesha State Bank in 2005 as a part-time employee serving in a number of roles while attending college. After earning his bachelor’s degree in 2008 in geography from the University of Wisconsin-Whitewater, Shepard began his full-time banking career as a floating teller. Over the years, he has taken on increasing roles and responsibilities including customer service representative, assistant teller supervisor, personal banker, and teller supervisor before being promoted to bank manager of the Silvernail Road office in 2011. He transitioned to bank manager of the E. Moreland Blvd. office in 2012 and moved to bank manager of the E. Main Street office in 2015 when the E. Moreland Blvd. office closed. Shepard is active in the Waukesha community as a member of the Waukesha County Business Alliance’s Young Professionals Committee
and as a volunteer with Make a Difference-Wisconsin.
Heather Pfalz started her career with Waukesha State Bank in 1997 as a teller and has held various positions during her tenure. She was promoted to bank officer in 2003 and assistant vice president in 2010. She has managed the bank’s Meadowbrook Road and Oconomowoc offices before becoming the bank manager of the Sussex location in 2008. Pfalz is actively involved with her community currently serving as past president and current board member of the Sussex Area Chamber of Commerce, as treasurer with the Volunteer Organization of Women in Sussex, and as a member of the Village of Sussex Community Development Authority, the Hamilton School District’s Business Advisory Council and the Heart Song Threshold Singing leadership team.
Established in 1944, Waukesha State Bank is one of the largest locally owned and independent community banks in Wisconsin, with full-service offices in Brookfield, Delafield, Mukwonago, Muskego, New Berlin, Oconomowoc, Pewaukee, Sussex and Waukesha. For more information, visit, www.waukeshabank.com.
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